/ CUSTOMER CARE
At Smudgy Scents, we’re committed to providing a smooth, enjoyable experience from the moment you browse our products to the moment your order arrives.
/ ORDERING
Placing an order is simple and secure through our website. Once your order is confirmed, you’ll receive an email with all the details. If you notice any errors, please contact us as soon as possible so we can help.
/ CUSTOMER SUPPORT
Have a question or need help? We’re here for you. Whether it’s product advice, order updates, or general enquiries, we aim to respond within 24–48 hours.
Email: amy@smudgyscents.co.uk
/ PRIVACY & SAFETY
/ SHIPPING & DELIVERY
We carefully package all items to ensure they arrive safely. Orders are typically processed within 3-5 working days. Delivery times may vary depending on your location, but we’ll always keep you updated with tracking information where available.
/ PRODUCT CARE & SAFETY
Our scents are made with care, but please follow all usage instructions provided. Keep products away from children and pets, and never leave burning items unattended.
/ RETURNS & EXCHANGES
We want you to love your purchase. If you’re not completely satisfied, please get in touch within 14 days of receiving your order. Items must be unused and in their original condition. Due to the nature of our products, some items may be non-returnable—please check individual product details. Should you wish to return or exchange your order we kindly ask you to pay for return postage, unless agreed otherwise.
At Smudgy Scents, we respect your privacy and are committed to keeping your personal information secure. We only collect the details needed to process your order and provide support, and we never sell or share your data with third parties for marketing. All payments are handled through secure, encrypted providers. Our website may use cookies to improve your experience, which you can manage in your browser settings. Please use all products safely and follow provided instructions, as we cannot accept liability for misuse. By using our website, you agree to this policy, which may be updated from time to time.