Frequently Asked Questions

Whilst we are not certified, we do make our products with only Cruelty Free and Vegan ingredients.

We use cruelty free and vegan Soy wax in our candles and wax melts. We have found this the best wax for a even, long lasting burn and strong scent throw whilst giving a proffessional shiny and smooth finish.

We aim to process orders within 3-5 working days and send everything via Royal Mail's tracked 48 service. You will recieve a shipping email with your tracking number when your order has been dispatched.

Currently we ship to; England, Scotland, Wales and Northern Ireland. We hope to expand to more countries over time.

Due to being a small business please understand we can't accept all returns. Should you wish to return or exchange a product please contact us first via our contact form or our email address: amy@smudgyscents.co.uk (mailto:amy@smudgyscents.co.uk)to discuss options. Where returns/ exchanges are accepted we kindly ask you to cover the postage of returns, unless agreed otherwise.

We have a variety of payment options that you can use, including; Klarna, Clearpay, Apple Pay, Google Pay, Visa, Mastercard, Paypal and more.